Industries · Retail and e-commerce
Sell more. Answer "where's my order?" less.
Order questions, returns and stock checks eat the day. An AI agent answers them from your real store data, and brings customers back when it's time to buy again.
For: Clothing and gift shops, boutiques, specialty stores and online stores on Shopify, Square or WooCommerce.
Order #4471 tracked"out for delivery today"
Back in stock: 12 toldsize M linen shirt
Sound familiar?
Where the week goes.
Three common time sinks for retail and e-commerce. None of them need you personally.
- 01
The same order questions every day
Where's my order, can I exchange this, do you have it in medium. Each one is a few minutes, all day long.
- 02
Customers who buy once
Someone loves their first order and never hears from you again, so they never come back.
- 03
Stock you can't keep track of
Bestsellers sell out unnoticed while slow stock sits on the shelf, and you find out at month end.
What we build
Agents that take the job off your plate.
Every system is built for one business, so this is a starting point, not a package. Each card links to the solution behind it.
- AI front desk
Order questions answered from real data
Email, chat and DMs answered with the actual order status, tracking and your return policy. Exchanges get started, and anything unusual comes to you.
- Live order and tracking lookups
- Exchanges within your policy
- Size and stock questions
- Sales follow-up
Customers brought back
Back-in-stock alerts, a thank-you after the first order, and a nudge when it's time to reorder. Each message is written for that customer, not a blast.
- Back-in-stock lists
- Reorder reminders
- Win-back notes to lapsed customers
- Websites and dashboards
A daily sales and stock summary
A morning message and a dashboard: what sold, what's running low and what isn't moving.
- Low-stock warnings
- Bestsellers this week
- Slow stock to discount
- Back office
Supplier bills and payouts sorted
Supplier invoices read and entered, and Shopify, Square or Stripe payouts matched so you see the real fees.
- Purchase orders matched to bills
- Payout fees broken out
- Sales tax kept straight
Books too?
Bookkeeping that knows your industry.
Our bookkeeping service has a page for this kind of business: flat monthly pricing, a live dashboard and books closed by the 10th. Already have a bookkeeper? Keep them; the agents work alongside them.
A made-up example
What it looks like in practice.
On the left, the conversation your customer sees. On the right, what the agent actually did with its tools.
What the agent did
- lookup_order(4471)→ out for delivery
- check_stock(jacket, size L)→ 3 left
- check_policy(exchange)→ 30 days, free
Example conversation. The business, the customer and the details are made up; the tools are the real kind we build.
Real work
No retail case study yet.
We'd rather show you nothing than make something up. Our case studies so far are a food truck and a tattoo studio, and the same building blocks carry over: answering, booking, follow-up and the paperwork.
Does it work with Shopify?
Yes, and with Square, WooCommerce and most common store platforms, so answers come from your real orders and stock.
Will it give refunds on its own?
Only inside the rules you set, and those rules are enforced in code. Anything over your limits waits for you.
Will it spam my customers?
No. Messages go to people who asked or who bought from you, at a pace you choose, and they can opt out.
Other industries
Say hello
Let's see what we can take off your plate.
A free consultation is the easiest way to find out whether AI would help your business, and where to start if it would.
Book a free consultation